Skilled, Creative,
Commited.

Stimulating. Motivating. Challenging.

Nagravision, a division of the Kudelski Group, is the world leader in the creation and delivery of state-of-the-art technologies to secure the revenues of content owners and service providers for digital television and interactive applications across all network types. Nagra's solutions enable consumers to access content seamlessly over any device through a compelling viewing experience.

Reference : 15507   
Publication Date : 04-07-2025

Senior Client Operations Specialist.

Location : Madrid, Spain

Mission

Senior Client Operations Specialist
Position Overview : The Senior Client Operations Specialist plays a key role in ensuring operational efficiency, customer engagement,
and business process optimization. This role strengthens the collaboration between Client Operations and Sales, ensuring alignment
with HQ objectives related to sales execution, back-office operations, financial forecasting, and revenue collection.
A core responsibility of this position is managing Accounts Receivables and Collections, ensuring proactive follow-up on outstanding
payments, and optimizing cash flow in collaboration with Sales and Finance teams. The role also involves supporting strategic
customer engagements, ensuring seamless order management, and driving process improvements to enhance efficiency across
Client Operations.
Reporting to: Client Operations Manager

Responsibilities

Key Responsibilities :
1. Sales Operations & Strategic Support
• Act as a key interface between Client Operations and Sales, particularly for complex cases requiring cross-functional
coordination.
• Proactively support Sales in managing customer engagements, ensuring alignment with operational priorities and business
objectives.
• Drive efficiency in sales execution by streamlining administrative processes and ensuring accuracy in contract execution.
• Ensure data integrity in CRM for revenue forecasts, budget planning, and customer demand tracking.
• Assist in revenue analysis, monitoring trends, and identifying key insights to support sales and financial decision-making.
2. Accounts Receivables & Collections
• Take full ownership of Accounts Receivables (AR) and Collections, ensuring proactive management of outstanding
payments.
• Collaborate closely with Sales and Finance to implement best practices for reducing overdue invoices and optimizing cash
flow.
• Track and monitor customer payments, identifying risks and engaging with customers to resolve overdue balances.
• Provide Sales with actionable insights and reports on outstanding payments to support their engagement with clients.
• Develop and maintain clear escalation processes for unpaid invoices, ensuring timely and efficient resolution.
• Contribute to defining and refining collection strategies to improve overall financial performance.
3. Process Optimization & Financial Accuracy
• Improve back-office and financial processes by identifying bottlenecks and implementing best practices to enhance
efficiency.
• Ensure timely and accurate order processing, from booking to invoicing, in alignment with contractual and financial
compliance requirements.
• Track invoicing and deliveries, ensuring revenue recognition aligns with financial policies and monthly closures.
• Validate and refine monthly revenue forecasts in collaboration with Sales teams, considering market trends and seasonality
factors.
• Contribute to defining and implementing operational improvements to support business scalability.
4. Customer Engagement & Operational Excellence
• Support strategic customer interactions by ensuring smooth operational execution of orders and service requests.
• Act as a liaison between internal teams and customers to address operational challenges, resolve escalations, and enhance
service delivery.
• Ensure a seamless end-to-end experience for customers, from order placement to after-sales support.

Requirements / Profile

Qualifications & Skills
• Strong ability to build collaborative and interactive relationships with Sales, Finance, and Customer Operations teams.
• Proven experience in Accounts Receivables management and Collections, with a results-oriented approach to improving
payment cycles.
• Excellent analytical skills, with experience in financial modeling, forecasting, and business process optimization.
• Ability to work effectively in a fast-paced environment, balancing multiple priorities while maintaining accuracy and attention
to detail.
• Proactive mindset with a strong sense of ownership and problem-solving skills.
• Clear, concise, and persuasive written and verbal communication skills.
• Ability to propose and implement process improvements to enhance efficiency and scalability.
Experience & Background
• Proven experience in sales operations, customer operations, or financial forecasting, with a strong focus on Accounts
Receivables and Collections.
• Strong understanding of revenue forecasting, financial analysis, and sales execution processes.
• Experience in managing complex customer cases and improving operational workflows.
• Advanced proficiency in Microsoft Office (Excel, Power BI) and CRM tools for data analysis and reporting.
• Degree in Business Management, Finance, Economics, or a related field, or equivalent professional experience

Reference : 15507   
Publication Date : 04-07-2025