Description of the position
backCRM Specialist.
Stimulating. Motivating. Challenging.
Stimulating. Motivating. Challenging.
NAGRA, a digital TV division of the Kudelski Group provides security and multiscreen user experience solutions for the monetization of digital media. The company offers content providers and DTV operators worldwide secure, open, integrated platforms and applications over broadcast, broadband and mobile platforms, enabling compelling and personalized viewing experiences.
Location: Bangalore, India
Mission
Position Purpose:
To complete our Enterprise Business Applications Team, we are looking for a multi-talented team member in order to support and develop our different Dynamics CRM Online instances. This role is diverse in activities and requires strong administration and development experience as well as good functional skills and a pro-Business approach in solutions deployment.
Responsibilities
Responsibilities:
- Maintain test & production Dynamics CRM Online environments for the company.
- Implement new developments and change requests based on Business needs for both Sales and Service operations.
- Apply test and validation best practices with solutions deployment across Development, Configuration, User acceptance test and Production CRM instances.
- Work in close collaboration with Business stakeholders on all aspect of the CRM customization and adaptation to NAGRA Business specificities
- Assist CRM end-users in their daily operations. Provide solution to common entity access issues.
- Handle all aspect of CRM user licences affectation across instances.
- Anticipate upcoming CRM Online updates per Microsoft roadmaps publication and other communications channels.
- Create documentation on cases resolution in order to facilitate knowledge sharing with team members.
- Update job knowledge by studying new state-of-the-art development tools and customization techniques inherent to Dynamics CRM.
- Propose improvements in order to support internal customer needs in an efficient manner.
Requirements / Profile
Indicative Profile:
Must:
- Engineering degree in computer science
- At least 5 years of software development experience in a professional environment
- Confirmed experience of Java programming frameworks: Java, Spring, Hibernate, Maven
- Confirmed experience in frameworks (Junit, Mockito)
- Confirmed experience in web development: Angular, AngularJS, HTML, CSS
- Confirmed experience in Git and continuous integration
- Good team player, able to learn and share knowledge
- Proactive in proposing new ideas and solutions
- Motivated to learn and apply new technologies
- Good command of English (communication with colleagues abroad)
Desirable:
- Prior work experience in a global, multi-cultural company.
- Knowledge of the Azure ecosystem, ADFS, O365
- Experience in Dynamics AX
- Experience with iPaaS Cloud tool like Scribe online
- Prior Customer Service experience
Reference: 11320
Publication Date: 22-11-2019
