Stimulating. Motivating. Challenging.

Location: Zürich, Switzerland

Mission

Your Mission

As part of our Managed Security Services department, your mission will be to help us provide best-in-class services to our clients as they run. By accompanying the client with the management of their security devices, and by continuously improving our processes and operations capabilities, you will be helping make the customers life more secure.

 

If you:

• Are passionate about cybersecurity and are constantly developing your knowledge
• Are eager to learn and to manage state of the art security technologies
• Are at ease in a fast-paced environment and able to get out of your comfort zone
• Enjoy actively contributing to improving the services offered to clients
• Are motivated by working directly with customers

 

This position could be for you.

Responsibilities

Your Responsibilities will be to:

• Serve as the first escalation point of our Tier 1 engineers for our operational team to help resolve complex device health issues
• Help manage the configuration and monitor the health of customer’s security devices. You will do this by responding to and resolving, in a timely manner, client’s requests such as service requests, change requests or operational incidents
• Update security devices according to service roadmap and guidance from the Platform engineering group
• Participate in the effort of building and maintaining Standard Operations Procedures to manage security devices or to empower Tier 1 analysts
• Follow vendors’ roadmaps to: understand platform’s new features, identify synergies with our service, participate in the upgrade strategy definition for customer’s devices and ensure the proper roll out in collaboration with Platform Engineers
• Build up and maintain an in-depth knowledge of our products and services portfolio
• Periodical on-call duties for device management escalations

 

This role involves:

• Understanding the business and environment of our customers
• Frequent contacts with customers at both technical and managerial levels
• Internal transversal interactions with various groups (Operational Analysts, Platform Engineers, Detection Architects, DevOps…)

 

Your aim is to play an active role in helping Kudelski Security to provide customers with the best experience through their journey into our Managed Security Service and ultimately make our customer’s lives more secure.

Requirements / Profile

You are:

• A team-player who is willing to iterate on our internal processes to improve our team and service’s efficiency
• At ease with solving complex problems
• Dynamic, with strong interpersonal and communication skills
• Autonomous, self-taught, and transparent
• Able to handle and prioritize parallel tasks with multiple interfaces
• Fluent in both English and German

 

You have:

• An engineering degree in technology / computer science or equivalent
• 2 years of experience in IT system administration
• Experience with one or more of the following technologies: EDR/NGAV, SIEM, Vulnerability Scanning, Managed Attacker Deception, Firewalls
• Proven experience in a client facing role
• Knowledge in network and security
• An excellent knowledge of the security product portfolio

 

These would be a plus:

• CISSP/CCSP/OSCP/CEH/ITIL and other general security certifications
• Technical certifications on vendors’ product
• French or any other languages

 

Join us and be part of a rapidly growing company with locations in Switzerland and the United States. We leverage our unique history of innovation and engineering with a pragmatic view of client security, to adopt a different approach to cybersecurity and help change the security paradigm. When you join us, you'll be part of an industry leader that has a tremendous impact on how our clients approach Cybersecurity strategy.

If you love the challenge as much as the rewards and are ready to take your career to the next level, apply today. 

 

Reference: 12537
Publication Date: 26-02-2022