Stimulating. Motivating. Challenging.
Location: Bangalore, India
Mission
Mission:
The Network Operations team ensure a 16/5 high availability of the company’s network service worldwide as well as the compliance with the SLA negotiated with the Business Units. It focuses on monitoring the infrastructure, dealing with infrastructure issues, and participating in network projects. This position requires the flexibility to work in shift to ensure 16/5 coverage.
Responsibilities
Responsibilities:
- Monitor the IT Network infrastructure and the ticket queues and provide adequate incidents response to ensure the availability and continuity of network services in accordance with our contractual commitments (SLA)
- Provide hands-on expertise in network troubleshooting and issue resolution, including analyzing and diagnosing complex network issues.
- Raise and if necessary, escalate incident or problems to carriers and vendors where required.
- Handle configuration request in compliance with SLAs, quality requirements and ITIL processes in place.
- Regularly upgrade and maintain network appliances as recommended by vendors to ensure security patches, feature enhancements, and compliance.
- Implement and automate network processes using DevOps methodologies and CI/CD pipelines.
- Proactively monitor the network infrastructure and report issues that may jeopardize the optimum performance of the business applications.
- Work with peers to design new network architectures, concept definition and deployment, for external or internal needs.
- Collaborate with cross-functional teams to integrate network solutions with public cloud (AWS and Azure) and private cloud environments.
- Record each action as requested to ensure proper follow up and review of the cases by peers (Ticket logs, configuration descriptions …).
- Create and maintain the technical documentation related environments / configurations / processes.
- Develop and maintain life cycle management and strategy for cost effective asset management.
Requirements / Profile
Requirements / Profile:
- 8+ years of Experience in Data network and 4+ years of Network Security. Cisco Certification or PCNSE will be an added advantage.
- Hands on experience of the following technologies:
- Switching: VLAN, STP, NAC, VSS, VXLAN
- Routing: OSPF, BGP/MP-BGP, NHRP, Multicast, IPv4/IPv6 protocols
- VPN: IPSEC, L2VPN, SSL VPN, DMVPN, AnyConnect
- Other Technologies good to have, Cloudflare, GitLab, Terraform/Ansible.
- Wireless & Security
- Hands on experience with Cisco products: Catalyst switches, ISR/ASR routers, Access points, Wireless controllers, ISE server, Cisco Prime infrastructure.
- Hands one experience with firewalls: Palo Alto (Panorama), WAF (added advantage)
- Hands on experience of network monitoring systems
- Familiar with ticketing systems (service-now)
- ITIL Foundations (V3 preferred) is an asset.
- Used to work in international environment with multi-site IT infrastructure.
- Good knowledge of Microsoft environment: Active Directory, DNS, DHCP
- Experience of Windows and Linux servers is a serious asset.
- Practical knowledge and experience working with Cloud Infrastructure (AWS/AZURE) will be added advantage.
- Familiarity with CI/CD principles, DevOps technologies, and at least one scripting language is highly desired.
- Manage the Team Size of 4 Network Engineers.
- Fluent in English (written, spoken)
Profile:
- Ability to work in a shift team operating 16/5.
- Good organizational and relational qualities are essential.
- Excellent communication skills are mandatory (written, spoken).
- Ability to deliver presentations and reports matching international quality standards.
- Results-oriented individual with strong problem-solving and service-oriented skills, as well as sense of ownership.
- Ability to focus on critical business issues and demonstrate flexibility to make progress in a dynamic environment with multiple priorities.
- Must be able to work effectively in a team oriented, participative environment, with customers, vendors, and all employees in a professional and respectful manner.
- Must be self-driven, self-motivated, while being an effective team player and an active listener
- Stay up to date with industry trends, emerging technologies, and best practices to drive innovation and improvement.
- Travel will be required on need basis, mostly in APAC, and EMEA when required.
If you are recognizing yourself in this description and are looking for a really motivating challenge in a technologically advanced environment, send us your application.
Reference: 14506
Publication Date: 29-02-2024